Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked or associated with you or another individual.

Personal information does not generally include information that has been aggregated, anonymized, or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable U.S. federal or state law, we may collect or process the following categories of personal information:

• Contact details, including your name, email address, phone number, billing address, and other contact information you choose to provide.
• Payment and transaction information, including transaction identifiers, payment status, purchase amount, selected payment method, billing information, payment confirmation, and other information related to your transaction.
• Payment card information. Payments are processed by an independent third-party payment provider made available through the website. We do not store your full payment card details on our website. Payment card information is submitted directly to and processed by the applicable payment provider in accordance with its own terms and privacy practices.
• Account information, including your username, password or authentication credentials, preferences, and account settings where account functionality is available.
• Transaction information, including the digital guides or courses you view, add to your cart, purchase, download, cancel, or otherwise interact with, together with information about previous transactions.
• Communications with us, including information you provide when contacting us, submitting a form, asking a question, or requesting customer support.
• Device information, including information about your device, browser, network connection, IP address, and similar technical identifiers.
• Usage information, including information regarding how you interact with the Services, such as pages viewed, website navigation, session activity, and interactions with website features.

The specific categories of information collected may vary depending on the Services and website functions you use.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, provide billing information, download digital materials, communicate with us, complete a form, or otherwise provide personal information through the Services.
• Automatically through the Services, including information collected from your browser or device when you visit or use the website and through cookies or similar technologies where applicable.
• From payment providers, including payment status, transaction identifiers, confirmation of payment, payment amount, or other transaction information made available to us after your payment is processed.
• From our service providers, including providers that assist us with website hosting, infrastructure, email delivery, data storage, analytics, security, customer support, or other technical functions.
• From partners or other third parties, where permitted by applicable law and where such services are used in connection with operating the website.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use personal information to operate the website, provide the Services, perform our contractual obligations, process transactions, confirm purchases, provide purchased digital materials, maintain your account, remember relevant preferences, display information associated with your purchases, and improve the functionality and usability of the website.
• Process Payments and Deliver Digital Materials. Payment is processed by an independent third-party payment provider. We do not store your full payment card details. Once the applicable payment provider confirms that your payment has been completed, we may use payment confirmation and order information to provide the guide, course, document, or other digital material you purchased.
• Marketing and Advertising. Where permitted by applicable U.S. law, we may use your contact information to send information about digital educational materials, website updates, related offers, or other relevant communications. You may opt out of promotional email communications at any time by using the unsubscribe instructions included in those communications.
• Security and Fraud Prevention. We may use personal information to authenticate accounts, protect transactions, identify suspicious or unauthorized activity, prevent misuse of the Services, maintain website security, investigate potential fraud, and protect our rights and the rights of users.

If you create an account, you are responsible for keeping your account credentials confidential and should not share your username, password, or other authentication information with another person.

• Communicating with You. We may use personal information to respond to your questions, provide customer support, send order-related information, provide download instructions, address technical inquiries, and maintain our relationship with you.
• Legal Reasons. We may use personal information where reasonably necessary to comply with applicable federal, state, or local laws, regulations, court orders, subpoenas, lawful government requests, tax or accounting requirements, resolve disputes, establish or defend legal claims, or investigate and enforce possible violations of our Terms of Service or other policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business, technical, contractual, operational, or legal purposes consistent with this Privacy Policy.

Such circumstances may include:

• With payment providers where necessary to process payments, confirm transactions, process refunds where applicable, handle payment disputes, prevent fraud, or perform related payment functions.
• With vendors and service providers that perform services on our behalf, including website hosting, server infrastructure, IT services, data storage, analytics, security, email delivery, customer support, and related technical functions.
• With communication or marketing service providers, where such services are used and where permitted by applicable law.
• When you request, direct, or consent to our disclosure of particular information to a third party.
• With our contractors, affiliates, or persons acting on our behalf, where reasonably necessary for operating or supporting the Services.
• In connection with a business transaction, including a merger, acquisition, restructuring, financing, sale or transfer of assets, insolvency, bankruptcy, or similar transaction.
• Where disclosure is reasonably necessary to comply with applicable legal obligations, respond to subpoenas, court orders, law-enforcement requests, government requests, or similar lawful processes, enforce applicable Terms of Service or policies, investigate suspected violations, prevent fraud or abuse, or protect our rights, users, or other persons.

Third-party service providers may process personal information in accordance with their own privacy policies, contractual obligations, and applicable privacy and data protection laws.

Relationship with Payment and Service Providers

The Services operate independently and are not hosted or operated through an external e-commerce marketplace.

Certain functions of the website rely on independent third-party service providers. These may include providers responsible for payment processing, website hosting, server infrastructure, domain services, email delivery, data storage, website security, analytics, and other technical or operational functions.

Payments made through the Services are processed by an independent third-party payment provider made available during checkout.

When you make a payment, information necessary to process that transaction may be transmitted directly to the applicable payment provider.

We do not store your full payment card number, card security code, or other complete payment card credentials on our website.

The payment provider may provide us with certain information regarding your transaction, including:

• payment status;
• transaction identifier;
• transaction amount;
• payment confirmation;
• payment method type;
• billing information where applicable; and
• other information necessary to identify and manage the transaction.

Once payment has been confirmed by the payment provider, the Services may generate or send you a download link or otherwise electronically provide the digital guide, course, document, or other material you purchased.

Each third-party provider processes information according to its own privacy notice, terms, contractual obligations, and applicable law.

Depending on the provider used, information may be processed or stored in a state, territory, or country other than the location from which you use the Services.

Third Party Websites and Links

The Services may contain links to websites, payment pages, services, or other online resources operated by third parties.

If you follow a link to a website or service that is not operated or controlled by us, you should review that third party's privacy policy, security practices, and terms before submitting personal information.

This includes pages operated by payment providers that may be used to process your transaction.

We do not control and are not responsible for the independent privacy, security, availability, content, or data-processing practices of third-party websites or services.

The inclusion of a link to a third-party website or service does not by itself mean that we endorse, control, or accept responsibility for that third party or its content.

Information you provide directly to a third-party provider will generally be handled according to that provider's own privacy policy and applicable terms.

Children's Data

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13 in circumstances covered by the Children's Online Privacy Protection Act (COPPA).

If we learn that personal information has been collected from a child under 13 in a manner that requires parental consent under applicable law, we will take reasonable steps to delete the information or otherwise address the situation as required by law.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us without appropriate authorization, please contact us using the information provided in the Contact section below.

Additional privacy protections for minors may apply under the laws of certain U.S. states.

Where required by applicable law, we will comply with applicable restrictions concerning the sale, sharing, use, or disclosure of personal information relating to minors.

Security and Retention of Your Information

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.

However, no method of electronic transmission, website operation, payment processing, or electronic storage can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted through or stored in connection with the Services.

Full payment card details are processed by the applicable third-party payment provider and are not stored by us on the website.

You should avoid sending sensitive payment information, passwords, authentication codes, or other confidential information through communication channels that are not specifically designed for secure transmission.

How long we retain personal information depends on several factors, including whether the information is needed to:

• maintain an account;
• provide the Services;
• maintain transaction and order records;
• respond to customer requests;
• comply with legal, tax, accounting, or regulatory obligations;
• prevent fraud or misuse;
• maintain security;
• resolve disputes; or
• enforce applicable agreements and policies.

We retain personal information only for as long as reasonably necessary for these purposes or as otherwise permitted or required by applicable law.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with our applicable retention practices.

Your Rights and Choices

Depending on the U.S. state in which you reside and whether applicable state privacy law applies to our business and processing activities, you may have some or all of the rights listed below regarding your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions or limitations provided by applicable law.

• Right to Access / Know. You may have the right to request information about personal information we have collected about you, including certain categories of information, purposes of processing, and categories of recipients to whom information has been disclosed.
• Right to Delete. You may have the right to request deletion of certain personal information we maintain about you, subject to applicable exceptions.
• Right to Correct. You may have the right to request correction of inaccurate personal information maintained about you.
• Right to Obtain a Copy / Data Portability. You may have the right to obtain a copy of certain personal information in a portable and, where technically feasible, readily usable format.
• Right to Opt Out of Certain Processing. Residents of certain states may have the right to opt out of certain processing activities, including the sale of personal information, sharing for cross-context behavioral advertising, or processing for targeted advertising where those concepts are defined by applicable state law.
• Sensitive Personal Information. Where applicable state law provides such a right, you may have the right to limit or opt out of certain uses or disclosures of sensitive personal information.
• Managing Communication Preferences. We may send promotional emails where permitted by applicable law. You may opt out at any time by using the unsubscribe option contained in those communications or by contacting us.

If you opt out of promotional communications, we may still send non-promotional messages relating to your purchases, download links, account, transaction status, support requests, security matters, legal notices, or other administrative information.

U.S. State Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

If applicable to you and to our processing activities, these rights may include:

• requesting confirmation of whether we process your personal information;
• requesting access to personal information;
• requesting deletion of personal information;
• requesting correction of inaccurate personal information;
• obtaining a portable copy of certain personal information;
• opting out of the sale or sharing of personal information where applicable;
• opting out of targeted advertising where applicable;
• limiting certain uses or disclosures of sensitive personal information where applicable; and
• appealing certain decisions regarding a privacy request where required by state law.

We do not discriminate against consumers for exercising privacy rights provided by applicable U.S. law.

We will not deny Services, charge a different price, or provide a different level or quality of Services solely because you exercised a legally protected privacy right, except where otherwise permitted by applicable law.

You may exercise applicable rights by contacting us using the details provided in the Contact section below.

Please note that information independently held by a third-party payment provider generally must be addressed directly with that provider according to its own privacy procedures.

We may need to verify your identity before processing certain requests.

Verification methods may depend on the nature of the request and the sensitivity of the personal information involved.

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf. We may request reasonable evidence demonstrating that the individual is authorized to represent you and may also require verification directly from you where permitted.

We will respond to valid privacy requests within the timeframes required by applicable law.

If applicable law provides you with a right to appeal our decision concerning a privacy request, instructions for submitting an appeal will be provided with our response.

Complaints

If you have complaints or concerns regarding how we collect, use, disclose, store, or otherwise process personal information, please contact us using the details provided below.

We will review privacy-related complaints and respond as appropriate.

Depending on your state of residence and applicable law, you may also have the right to contact the state attorney general or another regulatory authority responsible for enforcing applicable consumer privacy laws.

Nothing in this Privacy Policy is intended to prevent you from exercising any right to contact a federal, state, or local government agency where permitted by law.

International Transfers

Our website infrastructure, payment providers, hosting providers, and other service providers may operate in the United States and in other countries.

As a result, personal information may in certain circumstances be transferred, stored, or processed outside the state or country in which you reside.

Privacy and data protection laws in another jurisdiction may differ from the laws applicable in your place of residence.

Where required by applicable law, we take reasonable measures designed to protect personal information when it is transferred to or processed by service providers operating in other jurisdictions.

Third-party payment providers and other service providers may also carry out interstate or international transfers independently according to their own privacy policies, contractual arrangements, and legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to the Services, website functionality, payment providers, service providers, information practices, or applicable federal, state, or local legal and regulatory requirements.

When changes are made, we will post the revised Privacy Policy on this website and update the "Last updated" date at the top of the page.

Where required by applicable law, we may provide additional notice regarding material changes.

We recommend reviewing this Privacy Policy periodically to remain informed about how personal information is processed.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise a privacy right available to you, please contact us at:

Email: [CONTACT EMAIL]

Business address: [BUSINESS ADDRESS]

For purposes of applicable U.S. privacy laws, Soryvenx is responsible for the personal information it collects and determines how that information is used, except where another party independently determines the purposes and means of processing.